by Encapsulate Consulting | Oct 6, 2020 | Blog
The Challenge Screening call-centre employees can be tricky because assessing at this level becomes way too expensive. The cost of doing a numeracy, literacy, customer skills and a few skill/ ability tests could end up more than R1000 per person and the turnover of...
by Encapsulate Consulting | Jul 6, 2020 | Blog
Improve Call-Centre Recruitment outcomes with Innovative Assessments Encapsulate Consulting are a leading South African Assessment Consultancy. We work with our clients to improve talent decisions through the use of psychometric and competency based assessment...
